Trendy Theme is one of the growing marketplaces for Web Template including HTML Template, WordPress Theme and PSD template. On the other hand, a lot of reliable buyers are entering in the database of Trendy Theme. So, maintaining all-the buyers in one place was a big challenge for us. Considering it, we have brought more user-friendly and convenient support policy for all types of clients of Trendy Theme. One of the reasons to keep you satisfied with us. Similarly, you will save your valuable time for staying with Trendy Theme.
Only selling a theme is not all for a marketplace. A lot of technical terms is used in a theme. Therefore, a buyer who is not tech-savvy it can fall him in some problems. For this reason, many of the buyers try to contact with us. To fulfill their demand is an obligation for us. All things considered, we are eagerly introducing with you our new support policy. You will be happy that Trendy Theme is very happy for getting the opportunities to take your every problem with more importance. Now we have prepared to give you instant access and support with a dedicated support team.
In addition, our support staff are so energetic and enthusiastic to make a friendly environment. By all means, it was our main challenge to set up the team and making them industry ready. With this approach, we’ve replaced our support policy with the new one.
What has been included in the new Trendy Theme Support Policy
- Trendy Theme is ready for giving you any technical and customization support from the purchasing date of the theme and depending on our package it will vary from 6 months to 1 year.
- You can take pre-sale support from the Live Chat at any time without wasting any time.
- For any kinds of technical problem, we will fix it within your first support ticket. Though some cases can take time. But it is faster than others.
- ThemeForest is waiting to resolve your problem at any time. Though support ticket from Saturday to Thursday between 10 AM to 7 PM (GMT+6) will be solved at once.
As a part of new support system, when you submit a ticket, a staff of Trendy Theme will review it within 24 hours except on weekends and public holidays. After considering the demand, priority and types, it will take 24 to 48 hours. We are committed to fixing all types of bugs and technical problem as soon as possible. It will also work for any kinds of needs related to Trendy Theme.
Not to mention, Trendy Theme will be on your side at any time. In the sense of support and care, Trendy Theme is totally different from others and we’ll try to keep this approach continuous. Thanks a lot for staying with us.