Support
If you have questions that have not been answered by the theme documentation or you’re having problems with the theme, you need to contact our dedicated support forum.
What is covered by support?
As a buyer, it’s important to know what is and what isn’t covered by item support. Here’s a handy table that will give you all the information you need.
| Description | Coverage |
|---|---|
| Answering questions about how to use the item | |
| Answering technical questions about the item (and included third party assets) | |
| Help with defects in the item or included third party assets | |
| Item updates to ensure ongoing compatibility and to resolve security vulnerabilities | |
| Item customization | |
| Installation of the item | |
| Hosting, server environment, or software | |
| Help from authors of included third party assets |
For more information about support coverage, please visit the ThemeForest and TrendyTheme Item Support Policy.
Our support team schedule
Our support tickets are handled by the developers behind the product. So you will get your issues resolved within very short time.
| Week Days | Time Zone | Availability |
|---|---|---|
| Saturday to Thursday | GMT+6 | 10:00 a.m. - 10:00 p.m. |
| Friday | GMT+6 | 04:00 p.m. - 10:00 p.m. |
How to get support
We are providing our dedicated support only from our support portal. With attention to, requesting from comments and personal messages, email, Twitter, LinkedIn or FaceBook may take a longer time to response. In some cases or issues, it may go overlooked.
The only way to get support is via our dedicated support forums. The forums are the best way because they are searchable and chances are, whatever problem you’re having, someone else had it before you and it got fix. All you have to do is search for it and find the answer.
If you can’t find the answer go ahead and open a support ticket that will be followed up by one of our team members.
Visit the support forums