SupportCategory: Nominee WordPressTheme coloring and font not displaying correctly
ddamico asked 1 month ago

Posting a private question for the admin nearly a week ago and have gotten no response. This is an urgent issue, and I’m frustrated.
Is anyone else out there having problems post-WP update with the theme color scheme and font?
Here is how the page is showing up:

 
Versus how it was originally set up to look when I purchased this theme in September:
 

 
Is there a problem with WPBakery because I don’t have the most recent in-theme version? If so, how can I get that? Again, I renewed support specifically for this question ($40) and will seek a refund through Envato if I don’t get any reply.

5 Answers
Trendy Theme Staff answered 1 month ago

Hello there,
We are sorry for late response. Somehow we didn’t get your previous mail/support question.
Did you update the latest version of “Nominee WordPress theme”? if so, please make sure you update all of your plugins too.

For figure out the exact issue please share your site link and admin details in private message/mail. We will try our best to help you.

N.B. We have sent you the latest version of “WP Bakery page builder plugin” by mail (if you need it)

Kind Regards

ddamico answered 4 weeks ago

Hello,
I sent an email reply with all my site login info and haven’t gotten past the initial response of “we’ll get back to you.” I shared the same information in a previous post set to ‘Only Me and Admin’ –are you not able to see that at all?
 
I updated to Nominee 2.5 but the problem hasn’t resolved and WPBakery did not update with the theme. I’m also getting a message that I have outdated PHP after the update.
 
Lastly: I never received the latest WP Bakery plugin update by email. Can you please resend it to the email I will place in a separate, private comment on this thread below?
 

ddamico answered 4 weeks ago

Hello,
I sent an email reply with all my site login info and haven’t gotten past the initial response of “we’ll get back to you.” I shared the same information in a previous post set to ‘Only Me and Admin’ –are you not able to see that at all?
 
I updated to Nominee 2.5 but the problem hasn’t resolved and WPBakery did not update with the theme. I’m also getting a message that I have outdated PHP after the update.
 
Lastly: I never received the latest WP Bakery plugin update by email. Can you please resend it to the email I will place in a separate, private comment on this thread below?
 

ddamico answered 4 weeks ago

What I will do if I don’t receive that email by end of week: petition Envato for a full refund of the support renewal cost, and use that $40 instead to purchase my own new license for WPBakery. Thanks.

ddamico answered 4 weeks ago

Update: I found this page that indicates I may not need to update WPBakery
https://envatohosted.zendesk.com/hc/en-us/articles/115001437425-Plugin-asking-for-registration-or-update-How-Do-I-Activate-My-Bundled-Plugins

If that’s the case, however, I’m still left with the fact that my site format is totally broken after the update. Any assistance using the login info provided privately would be appreciated.

Nazibul Hasan Staff answered 4 weeks ago

Hello,
By which name have you sent the email? We did not get any email by the name of “ddamico“. Please resend it now to help you.
Best Regards