SupportCategory: Nominee WordPressProblem with menu navigation & Donate Button on mobile/tablet
fultondems asked 2 years ago

On Tablet users are unable to access the sub-navigation menu items. There is no dropdown functionality. The drop downs work in mobile and desktop
On mobile the donate icon in the header does not function properly. It is reloading the page instead of taking users to the external url we input in the nominee settings. The Donate button works on desktop.
 
Please advise on solutions for each issue.

13 Answers
Trendy Theme Staff answered 2 years ago

Hello,

Could you share your site URL to check that issue?

Regards.

fultondems answered 2 years ago
Trendy Theme Staff answered 2 years ago

Hello,

There is an issue on using the external link of donate button. Please share your site admin access, we will resolve it quickly for you. And we could not found any issue on a tablet to navigating dropdown menu. Could you tell us what device are you using to test?

Regards.

fultondems answered 2 years ago

Hello I wanted to follow up on this I have not heard a response since giving you admin access over 1 week ago. This is a serious bug on the LIVE site. Not being able to use the donate button on mobile is a serious flaw in the theme design, and you assured me it was easy to fix.
When will you be able to update?

Trendy Theme Staff answered 2 years ago

Hello,

We are very sorry for late response. Please check now your site, your issue resolved.

Regards.

Nathan answered 2 years ago

Hi, I’m having the exact same problem on my site.  Can you help me resolve it?
I’m also a developer, so I thought about fixing this myself, but I worry that future updates would overwrite it.
Thanks

Nathan answered 2 years ago

Btw, the site is http://stewart4alabama.com

Nazibul Hasan Staff answered 2 years ago

Hello,
Thanks for contacting us. We will fix it in our next update. If you need to fix it urgently, Please share us your admin access to fix that issues.
Best Regards

PatLombardi answered 2 years ago

Never mind. I fixed it manually.

Sean Dwyer answered 2 months ago

Hello. I am having an issue with the Donate button on the mobile version of our site: http://www.splitthestate.com
The button is visible on all other versions of the site other than mobile. The button is functioning fine, other than not showing up in the mobile version. Any ideas? 
Also pertaining the menu: the drop-down side menu appears empty while in full screen mode. Is there any way to remove this drop down menu icon while in full screen and make it so it only appears in the mobile, tablet, etc., versions of the page? 
Thanks, 
Sean

Nazibul Hasan Staff answered 2 months ago

Hello,
Sorry for late reply. Due to vacation, It’s a little bit delay to fix your issues. We will get back to you tomorrow. 
Best Regards

Nazibul Hasan Staff answered 2 months ago

Hello,
Sorry for the delay. I am checking your issue right now and let you know soon.
Kind Regards

Nazibul Hasan Staff answered 2 months ago

Hello,

Due to vacation, It’s huge delay to reply.

@media (max-width: 575px)
.donate-button {
    display: block;
}

paste this css in style.css file. Hope the issue will be solved.

Best Regards