On Tablet users are unable to access the sub-navigation menu items. There is no dropdown functionality. The drop downs work in mobile and desktop
On mobile the donate icon in the header does not function properly. It is reloading the page instead of taking users to the external url we input in the nominee settings. The Donate button works on desktop.
Please advise on solutions for each issue.
There is an issue on using the external link of donate button. Please share your site admin access, we will resolve it quickly for you. And we could not found any issue on a tablet to navigating dropdown menu. Could you tell us what device are you using to test?
Hello I wanted to follow up on this I have not heard a response since giving you admin access over 1 week ago. This is a serious bug on the LIVE site. Not being able to use the donate button on mobile is a serious flaw in the theme design, and you assured me it was easy to fix.
When will you be able to update?
We are very sorry for late response. Please check now your site, your issue resolved.
Hi, I’m having the exact same problem on my site. Can you help me resolve it?
I’m also a developer, so I thought about fixing this myself, but I worry that future updates would overwrite it.
Thanks for contacting us. We will fix it in our next update. If you need to fix it urgently, Please share us your admin access to fix that issues.
Hello. I am having an issue with the Donate button on the mobile version of our site: http://www.splitthestate.com
The button is visible on all other versions of the site other than mobile. The button is functioning fine, other than not showing up in the mobile version. Any ideas?
Also pertaining the menu: the drop-down side menu appears empty while in full screen mode. Is there any way to remove this drop down menu icon while in full screen and make it so it only appears in the mobile, tablet, etc., versions of the page?
Sorry for late reply. Due to vacation, It’s a little bit delay to fix your issues. We will get back to you tomorrow.
Sorry for the delay. I am checking your issue right now and let you know soon.