SupportCategory: IAMX WordPressBackend editor broken
aaronbrownsound asked 2 years ago

I’ve tried making changes to text in the boxes. When I do it says it saves, but goes blank. Then if I close or update none of my changes save.
 
I then tried to add an image. I dragged it in and it looked great in the visual editor. Then I hit update. It said success. However the page didn’t update and when reloaded in the editor it didn’t save that either.
 
Any ideas why my frontend and backend editors aren’t saving anything I’m doing?

7 Answers
Trendy Theme Staff answered 2 years ago

Hello,

Please share your site admin access (privately) to check that issue, then we will provide you the exact solution.

Regards.

Nazibul Hasan Staff answered 2 years ago

Hello,
Thanks for contacting us. We see you did not buy our IMAX WordPress theme. In our WordPress version, everything is editable so please purchase the theme. After purchasing the theme, if you need any help please let us know. 
Best Regards 

Nazibul Hasan Staff answered 2 years ago

Would you please show us by which email you purchased our theme?
Regards

Nazibul Hasan Staff answered 2 years ago

Hello,
Thanks for sharing your purchase details and we got your email. We see there are lots of third-party plugins installed that why the problem occurred such as the theme has already a page builder(visual composer) but you added another page builder(http://prntscr.com/ffnu2y)
You can easily edit in our default demo but we are little bit confused why you trying all section by text block
Best Regards

aaronbrownsound answered 2 years ago

Ok, it all seems to work after removing conflicting third party plug-ins and reinstalling demo content. Thanks for the help 🙂

Nazibul Hasan Staff answered 2 years ago

Hello,
Great to know that the problem is solved. If you need any help in further please let us know.
Best Regards

aaronbrownsound answered 2 years ago

All fixed up 🙂 One note, the smooth slider option actually broke scrolling using my macbook. Disabling this option made scrolling work. I thought I’d mention it for any other users having issues with scrolling.